# BullionStar – Customer Information Update | Missing ID
Dear Valued Customer,
Thank you for being a valued customer of BullionStar! We appreciate your trust in us and are committed to ensuring a secure and compliant experience for all our clients.
As part of our commitment to maintaining high standards of security and compliance, we conduct Customer Due Diligence (CDD) for certain customers, as outlined in our terms and conditions. This process is a one-time requirement that helps us verify your identity and protect your account. Rest assured, your documentation will be stored securely and confidentially, in accordance with applicable laws.
To complete your CDD, we kindly ask you to upload a copy of your current photo identification document. You can easily do this by logging into your account at [BullionStar Account Details](https://www.bullionstar.com/myaccount/details) and selecting the 'Document Upload' option. Acceptable forms of identification include a valid passport or a government-issued photo identity card.
If you prefer, you may also attach your identification document in a reply to this email. Please ensure that the document is clear and legible to facilitate a smooth verification process.
We understand that your time is valuable, and we appreciate your prompt attention to this matter. Completing your customer information is important to us, as it helps ensure the security of your account and enhances your overall experience with BullionStar.
Thank you for your understanding and cooperation. We look forward to receiving your documentation soon!
Yours sincerely,
The BullionStar Team