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Knowledge base
General
Getting Started
0
Common Customer Requests
2
Order Cancellation
Terms and Conditions
Order Verification from Accounts
3
Confirm if bank account provided can receive the currency he/she has selected. For example, if customer usually transacts with SGD and suddenly want us to send USD to his/her bank account
For FAST turnaround or if customer is selling at a loss
Payer and BStar account holder same person. Bank account holder name does not match name on BStar account
New Zealand
NZ – Account Related NEW
4
BullionStar – Customer Information Update | ID Expired
BullionStar – Customer Information Update | Missing ID
BullionStar – Customer Information Update | Missing ID & Proof of Address
BullionStar – Customer Information Update | Missing Proof of Address
Singapore
SG - Account Related
10
2-Factor Authentication error Step 1 - Test SMS messages from service providers sent for account 2FA calibration
2-factor authentication error Step 2 : Change of service provider after customer confirmed which SMS is received
Account Locked due to password - Customer writes in to unlock account
Account locked due to password - Informed account has been unlocked
Account Locked due to pin - Customer writes in to unlock account
View all 10
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Help Desk Software
by Freshdesk
