BullionStar.com

Getting Started 0

Common Customer Requests 2

• Order Cancellation
• Terms and Conditions

Order Verification from Accounts 3

• Confirm if bank account provided can receive the currency he/she has selected. For example, if customer usually transacts with SGD and suddenly want us to send USD to his/her bank account
• For FAST turnaround or if customer is selling at a loss
• Payer and BStar account holder same person. Bank account holder name does not match name on BStar account

NZ – Account Related NEW 4

• BullionStar – Customer Information Update | ID Expired
• BullionStar – Customer Information Update | Missing ID
• BullionStar – Customer Information Update | Missing ID & Proof of Address
• BullionStar – Customer Information Update | Missing Proof of Address

SG - Account Related 10

• 2-Factor Authentication error Step 1 - Test SMS messages from service providers sent for account 2FA calibration
• 2-factor authentication error Step 2 : Change of service provider after customer confirmed which SMS is received
• Account Locked due to password - Customer writes in to unlock account
• Account locked due to password - Informed account has been unlocked
• Account Locked due to pin - Customer writes in to unlock account

View all 10