Dear ,
Thank you for reaching out to BullionStar. We understand that you were trying to transact with BullionStar with your account and unfortunately, your account was locked due to consecutive incorrect password attempts.
The steps for us to complete our security verification are sent via a separate email and you can click on the link to upload your selfie for verification. You can also refer to the image below as an example.
Once our team member verifies your submission, we will proceed to unlock your account and inform you. In order to facilitate the process, please ensure that the image sent to us clearly shows your features, your identification document and the verification code.
Alternatively, if you are based in Singapore, you can visit our shop at 45 New Bridge Road, 059398 Singapore and present your valid government-issued identification documents such as passport, national identity card or driver’s license. We will sight your identification documents and verify them against your BullionStar account details before unlocking your account.
If you choose to send BullionStar a picture for verification, you understand that the purpose of BullionStar collecting this data is to verify or establish your identity to a high degree of fidelity. By submitting this data, you have consented to voluntarily provide the data and agree that it is reasonable to do so.
Please don't hesitate to contact us if you have any further questions or comments.
Best Regards,