SG - Account Related

2-Factor Authentication error Step 1 - Test SMS messages from service providers sent for account 2FA calibration
Dear ,  Thank you for contacting BullionStar. We apologize for the service disruption you experienced due to the 2-Factor Authentication feature not wo...
Thu, 15 Jan, 2026 at 12:07 PM
2-factor authentication error Step 2 : Change of service provider after customer confirmed which SMS is received
Dear ,  Good day to you and thank you for your reply.  I have now switched the SMS-service provider used for your account to one that works better f...
Thu, 15 Jan, 2026 at 12:08 PM
Account Locked due to password - Customer writes in to unlock account
Dear , Thank you for reaching out to BullionStar. We understand that you were trying to transact with BullionStar with your account and unfortunately, ...
Thu, 15 Jan, 2026 at 12:09 PM
Account locked due to password - Informed account has been unlocked
Dear , Your account has been unlocked! If you are not able to remember your password, please click the link “Forgot your password?” under the passwo...
Thu, 15 Jan, 2026 at 12:09 PM
Account Locked due to pin - Customer writes in to unlock account
Dear , Thank you for reaching out to BullionStar. We understand that you were trying to transact with BullionStar with your account and unfortunately, ...
Thu, 15 Jan, 2026 at 12:10 PM
Adding a Joint account holder
Dear {{ticket.requester.name}}, In order to add a joint account holder, please check out our guide on it here: https://www.bullionstar.com/help/addjoin...
Thu, 15 Jan, 2026 at 12:10 PM
Adding of joint account holder to account
Dear ,   Thank you for being a customer with BullionStar.   To set up the joint account, please follow the steps listed below:   1.Click on ‘Your Acc...
Thu, 15 Jan, 2026 at 12:11 PM
Authenticator / Continuous issue with 2 Factor SMS Authenticator
Dear ,  Thank you for reaching out to BullionStar! As part of our efforts to constantly improve our customer's user experience, we are always ha...
Thu, 15 Jan, 2026 at 12:11 PM
BullionStar’s business continuity plan in event of global crisis / What happens if global internet goes down?
Dear , Thank you for contacting BullionStar and for raising your concerns with us. In the highly unlikely event of an internet outage during a glob...
Thu, 15 Jan, 2026 at 12:12 PM
Deposit/Transfer in of Bullion
Dear ,   Greetings from BullionStar! Thank you for reaching out to us with your interest in transferring your bullion to our vault. At the moment, we are...
Thu, 15 Jan, 2026 at 12:12 PM