# BullionStar – Customer Information Update | Missing ID & Proof of Address
Dear <<< Customer’s Name >>>,
Thank you for being a valued customer of BullionStar! We appreciate your trust in us and are committed to ensuring a secure and compliant experience for all our customers.
As part of our commitment to regulatory compliance, we must conduct Customer Due Diligence (CDD) for certain customers, as outlined in our terms and conditions. This is a one-time procedure designed to protect both you and our business. Rest assured, your documentation will be stored securely and confidentially, in accordance with the highest standards and the law.
To complete your CDD, we kindly ask you to upload the following documents to your Account Details at [BullionStar Account Details](https://www.bullionstar.com/myaccount/details) (select 'Document Upload'):
1. **A copy of your current photo identification document**: This can be a passport or a government-issued photo identity card. This document helps us verify your identity and ensures that we are serving the right person.
2. **A document that shows your address**: Acceptable documents include a utility bill, bank statement, or any official correspondence that clearly displays your name and address. This helps us confirm your residential details.
Alternatively, if you prefer, you may also attach both documents in a reply to this email.
We understand that your time is valuable, and we appreciate your prompt attention to this matter. It is important to us that customer information is complete and accurate to maintain the integrity of our services. Thank you for your understanding, and we look forward to receiving your documents at your earliest convenience.
Yours sincerely,
The BullionStar Team